^{PAUL J. BOUCHIE}

66 Creelman Drive Phone: 781-706-8450

Scituate, MA 02066Email: pbouchie@comcast.net  

Project Management • Telecommunications

 

Experienced operational manager with expertise in human resource management, client satisfaction, and cost savings. Nearly 40 years of experience in telecommunications project management with a proven track record of providing six-figure cost savings, improving customer perception, and providing workflow enhancements, and improving operational efficiency.

 

 

Areas of Expertise

 

 

§    Project Planning & Management §    Hands-On Leadership §    Business Planning §    Human Resource Management §    Network Optimization §    Workflow Analysis §    Traffic Engineering §    Customer Service

§    Operational Management §    Telecommunications Operations §    Root Cause Analysis §    Troubleshooting §    Business Process Improvement §    Network Operations §    Budgeting §    Inventory Cost Structure

§    Program Management §    Wholesale & Retail Marketing §    Provisioning §    Business Development §    OSP-ISP Engineering §    Managed Services §    Employee Training §    Quick Books

 

Professional Experience

 

STATLER ASSOCIATES, Belmont, MA2009 - Present

Director of Operations

§    Reduced repair intervals by implementing online customer trouble reporting using cloud technology

§    Performed asset/revenue performance on all new accounts, resulting in an $8500 savings in Q1 and $30K annual savings

§    Upgraded all kiosks, routers, and related software in Federal & State court houses

§    Improved working relationships with vendors by coordinating employee training programs

 

DOWNEASTER WIND & WEATHER, Dennis, MA2005 - 2009

CEO

Managed all aspects of Retail and Wholesale. Managed all human resources, customer service training, budgeting, and planning. Developed inventory cost structure and financial standards using Quick Books.

§    Selected by the White House to provide equipment for President Bush and Vice President Cheney (2007)

§    Selected by the NFL to supply weather instruments for the Super Bowl (2007)

§    Provided cash flow for manufacturing by restructuring retail operations and selling real estate

§    Expanded sales to include industrial applications such as tornado warning systems, fishing boats, and oil rigs

§    Improved repair MTR Workflow, resulting in (20% increase in productivity, 43% decrease in turnaround time.)

 

NORTH TELECOMMUNICATIONS, Birmingham, AL2003 - 2006

Senior Project Manager

§    Facilitated 156 network augments for AT&T, including 30 new fiber rings

§    Coordinated network construction in NJ, PA, and MA

§    Served as Project Manager for 26 DS3 customer builds

§    Coordinated construction of 86 co-location cage builds in New England, NY, NJ, and FL

 

 

STATLER ASSOCIATES, Belmont, MA2002 - 2003

Director of Operations

§    Recaptured $20K in hoarded materials from technician vehicles by establishing a warehouse and developing inventory protocols

§    Improved customer perception and corporate performance by re-training technicians in customer service

§    Developed and implemented a customer service center to centralize issues and control work assignments

 

AT&T CITY OPERATIONS, Boston, MA1998 - 2002

Senior Project Manager

§    Implemented 56 co-location sites in MA and RI

§    Reduced overall DS3 backlog from 197 to 80 in 18 months by collaborating with Verizon NY to eliminate false reports and incorrect customer due dates.

§    Lifted on time performance rating to 86% by establishing customer and provisioning centers in New England

§    Saved $785K between 2000 – 2002 while coordinating new fiber construction projects – Boston exceeded all AT&T LNS operations for FTTB and Type II to Type I rolls

 

VERIZON, Boston, MA1974 - 1998

Operations Manager (1993-1998)

Reported to the Vice President, Operations for executive appeals for outages and OSP backlog. Managed carrier service center for trouble reporting for both New England and NY.

§    Managed implementation of 135 Sprint PCS cell sites throughout NY and Boston

§    Improved provisioning results from 36% on time performance to 81% while serving as Service Provisioning Manager for MA

§    UNE Switched processed development coordinator.

 

Access Carrier Services Center (1989- 1993)

Provided technical support for exchange carriers in planning network within the NYNEX region. Developed proposals to optimize facility designs while focusing on cost savings.

 

Network Operations Rates & Tariffs (1987-1989)

Developed service offerings for switched access services, including cost elements and regulatory ordered changes.

 

Access Manager - Divestiture (1981-1987)

Oversaw AT&T Asset reconciliation. Served on the Switched Access SME Core Team. Coordinated EA lotteries with IXCs and Coopers & Lybrand.

 

Traffic Engineer (1974 - 1981)

Provided trunk servicing and short range forecasting for all class 5 & 3 switched networks in New England. Coordinated Switch upgrades and replacements as well as network routing and engineering of complex projects.

 

Education & Training

 

Boston College, Newton, MA. Business Administration,

Associate of Science, Electrical Engineering, Franklin Institute, Boston, MA

 

Telecommunications Project Manager Certificate

 

Vendor Training: Cisco • Lucent • Power

Company-Provided Training: Network Engineering • Traffic Engineering